Moonstone Management: The Better Way to Manage Your Property
Moonstone Management has been managing buildings and developments in South London, Kent and the surrounding areas since 2001. Our first client is still a client and we aim to look after a property as if it were our own.
Our portfolio of properties range from ones with two flats to over 60 flats and each is cared for with the client’s needs and wishes in mind.
There is no one “size-fits-all” approach and we tailor our services to each client to ensure the “best fit” with their individual needs. We work with clients to develop a personal level of service and can respond quickly when the need arises.
We are committed to the highest of standards and are Corporate members of ARMA with ARMA–Q accreditation, meaning that we adhere to the regulatory scheme that requires a regular external audit of our systems and procedures. We comply with the RICS service charge residential management code.
We are affiliated to the Institute of Residential Property Management whose objective is to raise standards across the property management sector.
The health and safety of those living in the properties we look after is paramount and we are members of the Institute of Occupational Safety and Health. (IOSH). More information about IOSH can be found at www.iosh.co.uk
Data protection is taken very seriously and are registered with the Information commissioners office (ICO) which is the The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. More information about the ICO can be found at ico.org.uk.
We are members of the Ombudsman Services: Property, an independent organisation that help resolve disputes. More details on the Ombudsman can be found at www.ombudsman-services.org.
We assess contractors we work with for their suitability and check that they have public liability insurance in place and a strongly encourage a recognised health and safety qualification to be sought by all contractors. Larger contractors are expected to belong to a recognised Safety Schemes In Procurement (SSIP) organisation. More information about SSIP can be found at ssip.org.uk. Contractors working on gas supplies or electricity are expected to be gas safe registered or be a member of NICEIC/ELECSA.